Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Ordering & Delivery
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You can create an account for a smoother experience or checkout as a guest.
What are your shipping costs?
Shipping costs vary depending on your order total and chosen shipping method. You can see the estimated shipping cost during checkout.
Can I track my order?
Yes! You will receive a confirmation email with tracking information once your order ships.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and secure debit card payments.
How long will it take to receive my order?
We offer various shipping options with estimated delivery times displayed at checkout. Standard shipping typically takes 3-5 business days.
What happens if my order arrives damaged?
Please contact us immediately at [email protected] if your order arrives damaged. We will work with you to resolve the issue promptly.
Returns & Exchanges
What is your return policy?
We offer a hassle-free return policy for most items within 30 days of purchase. Please see our full return policy for details and exceptions.
Do I have to pay for return shipping?
Return shipping costs may apply depending on the reason for return. Please see our return policy for details.
Can I exchange an item?
Unfortunately, we do not currently offer direct exchanges. However, you can simply return your unwanted item and place a new order for the desired product.
How do I return an item?
To initiate a return, please contact us at [email protected] We will provide you with instructions and a return shipping label (if applicable).
How long will it take to process my return?
Once we receive your returned item, it typically takes 5-7 business days for processing. You will receive a confirmation email once your refund is issued.
What happens if I receive the wrong item?
Please contact us immediately at [email protected] if you receive the wrong item. We will work with you to get you the correct item as soon as possible.
Products & Customer Service
Where can I find product information?
Each product page on our website provides detailed descriptions, specifications, and high-quality images.
How can I contact customer service?
You can contact our friendly customer service team by email at [email protected]. We are also available through our social media platforms.
Can I leave a review for a product?
Yes, we encourage you to leave reviews for products you have purchased! This helps other customers make informed decisions.
Do you offer product warranties?
Warranty information varies by product. Please refer to the specific product page or contact us for details.
What are your customer service hours?
Our customer service team is available to assist you weekdays from 9:00 AM to 5:00 PM PST.
How do I stay updated on new products and promotions?
Subscribe to our newsletter to receive updates on new arrivals, special offers, and exclusive deals. You can also follow us on social media.